Dreamoria Refund and Returns Policy

At Dreamoria, we are dedicated to providing quality sleep products and a high standard of customer care. Please review our policy below for important information regarding refunds and returns.

No Refunds or Returns

All sales made through Dreamoria.co.uk are final. Please note that we do not accept returns or offer refunds for any products purchased, including mattresses, pillows, duvets, protectors, or bedding accessories. We encourage customers to review their orders carefully prior to purchase and contact our team with any questions or clarifications before completing your transaction.

Faulty or Damaged Items

Your statutory rights are important to us. In the unlikely event that you receive an item that is defective or damaged upon arrival, please notify us within 48 hours of delivery by emailing info@dreamoria.co.uk with your order details and photographs of the defect or damage. If, after assessment, the product is found to have a manufacturing fault or to have arrived damaged, we will provide repairs or a replacement in accordance with our warranty.

• Mattresses: Covered by a 10-year guarantee for manufacturing defects.
• Accessories: Covered by a 1-year guarantee for manufacturing defects.

Please refer to our Warranty Terms & Conditions for full details regarding eligibility.

Statutory Rights

This policy does not affect your rights under UK consumer protection laws. You are entitled to remedies for products that are faulty or not as described under the Consumer Rights Act 2015 and other applicable UK legislation.

Contact Us

If you have any questions about our policy or believe you have received a faulty or damaged item, please reach out to us:

• Email:  info@dreamoria.co.uk

We are committed to addressing your concerns efficiently and professionally.