Dreamoria Privacy Policy

Dreamoria is the controller responsible for your personal data.

If you have any questions about this Privacy Policy or our data protection practices, please contact us using the details below:

• Company Name: Dreamoria 
• Email Address: info@dreamoria.co.uk.

3. What Personal Data We Collect

We may collect, use, and store different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: Includes first name, last name, username, title, and date of birth.
• Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
• Financial Data: Includes payment card details. Please note that we do not store full payment card details; these are processed securely by our third-party payment providers.
• Transaction Data: Includes details about payments to and from you and other details of products you have purchased from us.
• Technical Data: Includes your internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Usage Data: Includes information about how you use our website, products, and services.
• Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).

4. How We Collect Your Personal Data

We use different methods to collect data from and about you, including:

• Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
  • Create an account on our website.
  • Purchase our products.
  • Subscribe to our newsletter or other publications.
  • Request marketing to be sent to you.
  • Enter a competition, promotion, or survey.
  • Give us feedback or contact us.
• Automated Technologies or Interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
• Third Parties: We may receive personal data about you from various third parties, such as:
  • Analytics providers like Google.
  • Advertising networks.
  • Payment and delivery service providers.

5. How and Why We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To Perform a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., to process and deliver your order).
• For Our Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., to improve our products and services or prevent fraud).
• With Your Consent: Where you have provided your consent for us to use your data (e.g., to send you marketing emails).
• To Comply with a Legal Obligation: Where we need to comply with a legal or regulatory obligation.

Here is a table explaining the purposes for which we use your data and our legal basis for doing so:

6. How We Share Your Personal Data

We may share your personal data with trusted third parties to help us provide our services and run our business. These include:

• Service Providers: Companies that provide IT, system administration, payment processing, and delivery services.
• Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• HM Revenue & Customs, regulators, and other authorities: Who require reporting of processing activities in certain circumstances.
• Marketing and Advertising Partners: To help us deliver relevant advertising to you.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. Data Security and Storage

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, and contractors who have a business need to know.

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

8. Cookies and Tracking Technologies

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree.

We use the following types of cookies:

• Strictly Necessary Cookies: These are required for the operation of our website.
• Analytical/Performance Cookies: They allow us to recognize and count the number of visitors and see how they move around our website.
• Functionality Cookies: These are used to recognize you when you return to our website.
• Targeting Cookies: These record your visit, the pages you have visited, and the links you have followed.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site.

9. Your Legal Rights

Under UK data protection law, you have rights including:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
• Right to Erasure: You can ask us to delete your personal data where there is no good reason for us to continue processing it.
• Right to Restrict Processing: You can ask us to suspend the processing of your personal data.
• Right to Data Portability: You can request the transfer of your personal data to you or to a third party.
• Right to Object: You can object to our processing of your personal data where we are relying on a legitimate interest.
• Right to Withdraw Consent: You can withdraw your consent at any time where we are relying on consent to process your data.

To exercise any of these rights, please contact us at info@dreamoria.co.uk.

10. Right to Complain

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. We encourage you to review this Privacy Policy periodically for any changes.