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DREAMORIA SLEEP
Returns & Refunds Policy
Designed to protect you — and to keep things fair for everyone.
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30-Night
Comfort trial
⭐
4.8 / 5
Customer rating
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Free Collection
Nothing upfront
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30-Night Sleep Trial — try it properly before you decide.
We know a mattress needs time to feel right. Take 30 full nights, then decide with total confidence.
✅
Return eligibility
Return eligibility
✓ Request submitted within 30 days of delivery
✓ Mattress is clean, dry, and odour-free
✓ Free from stains, pet hair, or visible damage
✓ A mattress protector was used throughout the trial
✓ Proof of purchase provided
⚠ Original packaging included where possible
⚠ Photo of mattress condition required with return request
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A mattress protector must be used throughout the trial. Returns showing signs of unprotected use may not be accepted. We strongly recommend keeping yours on from night one.
A mattress protector must be used throughout the trial. Returns showing signs of unprotected use may not be accepted. We strongly recommend keeping yours on from night one.
Free return collection — a small logistics contribution is deducted from your refund. Nothing to pay upfront.
£59
deducted from refund
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How returns work
How returns work
1
Contact us — Email [email protected] with your order number, a brief reason, and a photo of the mattress.
2
Approval & booking — Our team reviews within 1–2 business days and sends clear collection instructions.
3
Collection — We arrange pickup at a time that suits you. No upfront payment required.
4
Inspection & refund — Approved refunds issued to your original payment method within 10 business days.
⚠ Returns sent without prior written approval cannot be accepted. Always wait for confirmation before arranging any shipment.
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Damaged, faulty, or incorrect items
Damaged, faulty, or incorrect items
✓ Inspect your order as soon as it arrives
✓ Email us immediately with photos if anything is wrong
✓ The £59 contribution does not apply to confirmed faults
✓ We resolve the issue quickly and at no cost to you
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Exchanges & refunds
Exchanges & refunds
Exchanges
Return your item first, then place a new order. Contact us — we will prioritise your case.
Refund timeline
Within 10 business days of approval, back to your original payment method.
Refund not received within 15 business days? Email [email protected] — we will look into it straight away.
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Non-returnable items
Non-returnable items
✗ Custom or made-to-order sizes
✗ Sale items
✗ Gift cards
✗ Personal care items
Not sure if your item qualifies? Contact us before purchasing — we are happy to advise.
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EU customers — 14-day cooling-off right
EU customers — 14-day cooling-off right
If your order is delivered within the European Union, you have the legal right to cancel or return within 14 days without providing a reason. The same eligibility conditions apply. The £59 logistics contribution may still apply unless the item is confirmed faulty, damaged, or incorrect.
Questions? We are here to help.
Our team responds quickly and resolves every concern fairly and professionally.
Dreamoria Sleep — Unit 10/11 Ravens Bridge Industrial Estate, Dewsbury WF13 3EN